Shipping policy

Where do you ship from?

All orders are shipped from San Francisco Bay Area, CA.

Processing Time

Orders are typically processed within 1–7 business days. Once your order has shipped, you will receive a confirmation email with tracking information.

Can I change my shipping address after placing an order?

Please double-check your shipping address before placing your order.

If you notice an error, contact us as soon as possible. If your order has not yet shipped, we will do our best to update the address.

Once an order has been shipped, we are unable to make changes.

If a package is returned to us due to an incorrect address, we can reship it (additional shipping fees apply) or issue a refund for the item.

What if my package is lost or missing?

Once your order has shipped, you will receive tracking details via email.

While we are not responsible for lost or stolen packages after they have been marked as delivered, we recommend tracking your shipment closely. For added security, you may choose a signature-required delivery option at checkout if available.

If you experience any issues, please feel free to reach out — we’re happy to help where we can.

Warm Weather Shipping

During warmer months, candles may soften, sweat, or melt during transit, especially if left outside in direct sunlight.

Because candles are sensitive to temperature, shipping carriers and insurance do not cover heat-related damage once the package is in transit.

We recommend monitoring your tracking closely and bringing your package indoors as soon as it is delivered to help prevent heat exposure.